cultural competence

What is cultural competence?

cultural competence is A practitioner’s or institution’s understanding of, and sensitivity to, the cultural background and primary language of people in any component of service delivery, including patient education materials, questionnaires, office or health care organization setting, direct care and public health campaigns.

 

source: A GLOSSARY OF TERMS FOR COMMUNITY HEALTH CARE AND SERVICES FOR OLDER PERSONS. World Health Organization, 2004.

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